A warranty is a document about the object. It tells you what breaks and who pays to fix it. It does not tell you whether the product fits her height, whether she can use it at 3am, or what happens if she leans on it during a fall. Read it for what it promises, then check the rest yourself.
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Find the coverage line
Read whether the warranty covers the whole unit or only parts, and for how long. Note whether it includes labor, shipping in both directions, or only a replacement part. If it covers parts only, you may pay someone else to install the part, which is a separate cost from the unit itself.
Find the exclusions
Exclusions decide most claims. Look for wear, misuse, installation by anyone other than the maker, weight limits, use in damp rooms, and damage from being used as a support. A product rated below her weight may be excluded the moment something goes wrong, so find the rating before you rely on the promise.
Check the claim steps
Find out whether you must register the product, keep a receipt, call before shipping a return, or send photos. Ask who answers the phone, how long a claim usually takes, and whether a replacement is new or refurbished. If the seller is a small shop, ask in writing what happens to the warranty if the business closes.
Compare the warranty to the job
Check the size, height and weight rating against her measurements and the stop where the product will sit. A warranty protects the item, not the fit. Ask the seller in writing which stop each product is meant for and whether it has been rated for the load it will carry.
Keep the terms with the item
Write the warranty length, the claim phone number and the main exclusions in your notebook, next to the product's place on the route. When the warranty runs out or the product is moved, the terms should still be in front of whoever checks the route next. For how we check the sources behind what we publish, see the sources page.